On-Site Audio-Visual Engineer in Philadelphia, PA

Cenero is a company that offers a range of Audio-Visual solutions to improve communication and collaboration. The AV On-Site Service Engineer will provide daily on-site support of audiovisual and IT systems, while also serving as a technical guide for clients and project management teams.

What you'll do:

• Provide support of audiovisual, videoconferencing, and IT systems
• Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT related systems
• Configure & deploy equipment for various applications as necessary
• Provide end-user support including concierge system assistance and meeting support
• Develop a professional environment which includes rapidly building technical credibility with the Client while providing exemplary Customer Service
• Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence
• Clearly and concisely communicate complex technical concepts to peers, client, and management
• Maintain new technology awareness through continuing education, training, seminars, reading
• Help with coordinating all aspects of new designated projects at Customers facility including:
• Assist with communications between Cenero and the customer
• Help coordinate new project scheduling between Client and Cenero Operations Manager
• Attend applicable new project meetings representing Cenero

What they're looking for:

• Bachelor's degree (B.S.) in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; or equivalent combination of education and experience
• Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers and amps
• Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR
• Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred)
• Working knowledge of AV control systems (Crestron & AMX preferred)
• Detailed working knowledge of video & acoustic technical principals and basic electrical wiring
• Requires a detailed working knowledge of audiovisual test and repair equipment
• General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols
• General knowledge of TCP/IP networking, switches, routers, firewalls
• Detailed working knowledge of computers (Windows based) and office software
• Resourceful and technically curious
• Excellent verbal and written communication skills

Benefits:

• Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire