Operations Analyst

Precision Garage Door Service is seeking an Operations Analyst to support its day-to-day financial and operational needs. The role focuses on payment processing, invoice reconciliation, billing and collections support, financial data entry, issue resolution, and coordination with operations, customers, vendors, and accounting teams.

What you'll do:

• Apply, batch, and post daily customer payments in ServiceTitan
• Perform daily invoice reconciliation in ServiceTitan and follow up on discrepancies, missing information, and uncompleted jobs
• Review and tag jobs appropriately and communicate with team members to resolve outstanding items
• Contact customers regarding outstanding balances and assist with the company's collections process
• Follow up with technicians and field employees regarding outstanding cash and check payments
• Apply for and track supplier rebates
• Enter financial and operational data into QuickBooks accurately and efficiently
• Count and reconcile daily cash and prepare bank deposits
• Enter and process vendor bills
• Research and correct payment issues, investigate discrepancies, and troubleshoot jobs, primarily within ServiceTitan
• Provide support to Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL) functions
• Serve as a first point of contact for business team members regarding payment, invoice, billing, and operational questions

What they're looking for:

• 1+ years of experience in a business operations, commercial support, customer service, administrative, accounting support, or similar professional role
• Ability to work independently while also collaborating with multiple departments
• Comfortable working in a fast-paced environment where priorities can change
• Ability to handle confidential financial and business information appropriately
• Preferred: Experience using ServiceTitan, Salesforce, or another CRM system
• Experience working with financial, billing, invoicing, payment, or customer account information is strongly preferred
• Basic understanding of AR, AP, GL, invoicing, payments, and reconciliations is a plus
• Experience with QuickBooks is preferred