Operations Analyst

VIGILINT provides international health protection, medical operations, logistics, advisory, and crisis management services. The Operations Analyst manages mission-critical telemedicine and international health protection operations during assigned shifts, including coordinating medical care, supporting travelers during crises, maintaining electronic health records, and gathering and distributing intelligence.

What you'll do:

• Compliance and competence in established processes and procedures
• Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees
• Coordinate medical care for members and non-members. This includes, but not limited to Level 1 and Level 2 care, and Air Medical Transports
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the caller/patient
• Maintain patients’ electronic health records by creating appointments and appropriate documentation within
• Providing real-time crisis support for travelers, including the authority to execute a medical transportation (in conjunction with appropriate vendor)
• Mission-critical information gathering, analysis, and intelligence distribution with primary programmatic responsibility for one or more areas of the world
• Other duties, as assigned
• To interact with senior executives, medical providers and/or patients at client entities (typically during client crisis) and bind company to provide certain special services and deliverables
• To collaborate with other team members, interns, and contractors during the execution of work related to assigned functional areas of responsibility

What they're looking for:

• Ability to obtain and maintain a SECRET security clearance
• Minimum of 1-2 years of experience in customer service
• Ability to retain and execute established processes with minimal guidance from management
• Excellent written and oral communication skills
• Exceptional listening and problem-solving skills
• Diplomatic interpersonal skills
• Strong analytic ability as demonstrated by prior work performance
• Proficiency in Microsoft Office
• Ability to exercise VIGILINT's core values
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, use hands and fingers to operate a computer, telephone, and keyboard, and lift up to 15 pounds
• Previous experience in a call center and/or medical practice
• Prior experience with Epic

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• AD&D insurance
• Healthcare Flexible Spending Plan
• 401(k)
• Paid time off