OPERATIONS ANALYST I - 41500401

The Florida Gaming Control Commission regulates legal gaming and enforces Florida’s gaming laws. The Operations Analyst I reviews and analyzes facility, machine activity, licensing, and inspection data; maintains operational records and internal control documentation; supports training and meetings; and provides customer service to license holders and agency employees.

What you'll do:

• Review facility inspection records, slot machine movement records, and related data to ensure accuracy and support monthly reporting requirements
• Analyze inspection, machine activity, and licensing information and prepare data for management review
• Review, verify, and upload internal control submissions into OnBase and SharePoint for annual slot machine facility license renewals and coordinate with facility personnel to resolve discrepancies
• Maintain accurate electronic records by uploading and organizing approved internal controls and Office of Slot Operations documentation in designated systems
• Assist with coordinating training activities and biannual meetings, including preparing agendas, training materials, and meeting arrangements
• Maintain organized physical and electronic files, including inspection reports, audits, reviews, checklists, and other operational records
• Provide professional customer service and assistance to license holders and agency employees
• Perform special projects and assignments as directed by the Chief of Slots and Slot Operations Managers; and
• Perform other duties as assigned

What they're looking for:

• High School diploma or its equivalent
• • Proficient computer skills to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs
• • Competency in the operation of standard desktop computers, printers, and optical scanners
• • Strong customer service, written, and verbal communication skills
• • Aptitude to develop, absorb, and retain general knowledge of gaming operations
• • Ability to apply general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation; and
• • Ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently
• • This position is located in Fort Lauderdale, FL
• • Preference will be given to individuals with experience in office administrative or clerical fields
• • Preference will be given to individuals with experience in Versa Regulation and OnBase
• • Preference will be given to individuals with data entry/database experience

Benefits:

• Low premium health, dental, vision, life, and supplemental coverage options
• Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday
• Paid administrative leave for mentoring, volunteering, voting, and more
• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities
• Retirement plans that include employer contributions
• Deferred compensation plans
• FREE basic life insurance plus additional options for you, your spouse, and children
• Flexible Spending Accounts
• Tuition waivers