Operations Analyst I

Erickson Immigration Group is a full-service business immigration law firm focused on delivering a premium customer experience. The Operations Analyst I will provide mail processing, data entry, records management, and administrative support to internal clients while helping facilitate the hiring and movement of skilled talent globally.

What you'll do:

• Ensure all mailings are accounted for and accurately updated into the case management system and databases
• Utilize web-based immigration case management system and database continuously and accurately
• Scan, file, mail and maintain physical files and supporting documentation
• Open or close records/cases in the case management system; maintain all records as requested by supervisor
• General administrative duties - faxing, copying, and typing, etc
• Meet assigned deadlines and communicate case progress/status/issues to supervisor
• Follow up with clients for outstanding documentation
• Maintain client contact information
• Update and manage status reports
• Build knowledge of Firm and client processes
• Learn procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications
• Work closely with other Operations Analysts and Attorneys across multiple departments within the firm and your own team

What they're looking for:

• Experience with document scanning and data entry
• Familiarity with a case management system (such as Salesforce, INS Zoom, Tracker, or Law Logix)
• Skilled in a variety of technology tools, including, Microsoft Office 365 suite and Google productivity suite
• Excellent written and oral communication skills
• Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced high volume professional services environment
• Excellent communication and interpersonal skills, and ability to communicate effectively at all levels in person, by phone and by email
• Ability to provide information and respond to requests for assistance with courtesy and tact
• Proven experience in handling multiple deliverables efficiently, with strong time management and prioritization skills while supporting various tasks simultaneously
• Ability to anticipate situations and respond quickly and professionally
• Very strong organizational skills and excellent attention to detail
• Extensive file and document management experience
• Show interest in expanding knowledge and responsibilities

Benefits:

• Casual work attire
• Paid time off, mental health days, parental leave, holidays, bereavement leave, and jury duty leave
• Affordable medical/Rx, dental, and vision plans
• Monthly parking and commuting subsidy
• Firm-provided short-term and long-term disability and group life/AD&D insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement savings plan with employer match
• Employee referral program
• Employee Assistance Program (EAP)