Operations Analyst I

First Citizens Bank is a financial institution seeking an Operations Analyst I to provide analytical support for daily banking operations. The role analyzes operational data, supports workflows, resolves inquiries, identifies process improvements, and ensures systems and products meet client needs.

What you'll do:

• Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as initial point of contact for support of assigned operational process, coordinating communication and requests between involved parties. May process billing, perform reconcilements, test systems, or manage vendor relationships
• Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking issues and identifying opportunities to improve existing processes
• Business Proficiency - Provides knowledge in area of work to associates and clients. Utilizes product, system, or process familiarity to resolve problems and handle client requests, as well as recommend enhancements to management
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or creating materials. Ensures the accuracy and completeness of analysis reporting. May administer department databases or files

What they're looking for:

• Bachelor's Degree and 1 years of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 5 years of experience in Banking, Finance, or Analytics
• This is a ***hybrid role*** (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our office in **Charlotte, NC or Danville, VA.**
• ***Note: the position may be required to work flex hours to accommodate west coast clients
• Ability to multitask in a fast paced demanding environment
• Ability to resolve complex issues
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Ability to work independently and with accountability

Benefits:

• Hybrid role after the initial training period, with time working regularly taking place inside and outside of a company office.