Operations Analyst Intern

Athene Annuity and Life Company is hiring an Operations Analyst Intern to support Contact Center, Post Issue, and Claims operations. The intern will contribute to research, process improvement, system testing, and special projects while learning how emerging technologies can support operational work.

What you'll do:

• Learn how our business operates by exploring operational processes, systems, products, and procedures across Contact Center, Post Issue, and Claims
• Support research and problem-solving by gathering information, analyzing findings, and identifying opportunities to improve processes and customer experiences
• Gain hands-on experience with system testing by executing assigned test scenarios, documenting results, and communicating potential issues to experienced team members
• Contribute to meaningful projects by organizing information, tracking progress, supporting user acceptance testing (UAT), and preparing project updates
• Develop business communication skills by assisting with process documentation, internal communications, and customer correspondence drafts, with guidance and review from the team
• Explore innovation and emerging technology by learning how approved AI tools and automation can help improve research, documentation, and operational efficiency

What they're looking for:

• Qualified candidates must be enrolled at an accredited college or university for Fall term 2027
• Currently pursuing a degree in business, finance, operations, communications, information systems, or a related field, or an equivalent educational pathway
• Strong written and verbal communication skills, with the ability to organize information, share ideas, and ask thoughtful questions
• Curiosity, critical thinking, and a willingness to learn new systems, processes, and approaches to solving problems
• Ability to manage assignments, meet deadlines, adapt to changing priorities, and collaborate effectively with others
• Familiarity with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, and an interest in learning new technologies, including AI
• Interest in business operations, financial services, customer experience, process improvement, or related areas; prior experience is not required
• Experience with AI tools is preferred

Benefits:

• Professional development
• Social events
• Networking events
• Volunteer opportunities
• Community involvement
• Collaboration with other interns
• Paid housing option (if eligible)