Operations Analyst, RI Operations

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The AWS RI Operations Team is seeking a driven and analytical Operations Analyst to manage the processing of Reservation Product transaction requests while ensuring compliance with legal and security requirements.

What you'll do:

• Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
• Occasionally act as escalation point for Reservation Product requests and issues
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
• Vocally self-critical to allow for self-correction of errors
• Communicate effectively across all related channels to ensure transparency of process
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems

What they're looking for:

• Bachelor's degree or equivalent in Business, Accounting, or a related field
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas
• 1+ years of analytics and/or operations experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP)
• Experience performing data analysis and troubleshooting data integrity issues
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations

Benefits:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave