Operations Analytics Analyst

California Correctional Health Care Services is hiring an Operations Analytics Analyst to support the Employment Development Department’s Disability Insurance Branch. The role monitors operational performance, analyzes high-volume claims data, resolves emerging issues, and provides recommendations and process improvements to optimize claim processing and customer service.

What you'll do:

• Monitor real-time and near real-time operational performance across claim offices, identifying workload surges, delays, and trends requiring escalation or intervention
• Analyze high-volume operational data to ensure timely resolution and optimal workflow efficiency
• Develop clear, concise written summaries, data insights, and recommendations for leadership, including the Disability Insurance Branch Executive Leadership Team
• Lead or participate in special projects, operational workgroups, and process improvement initiatives to support the Command Center’s mission of delivering consistent, high-quality customer service
• Develop new tools, resources, processes, or strategies to reduce workloads and meet claim processing deadline requirements
• Work to optimize claim processing efficiency through workload prioritization and staff allocations

What they're looking for:

• Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment
• California Government Code Section 14200 requires employees to reside in California to telework
• Employees are required to report to their headquarters office, for their in-office days
• Applicants must meet the Minimum Qualifications stated in the Classification Specification(s)
• Transcripts or Diplomas are optional and may be required to meet minimum qualifications
• State application (STD 678) is Required
• A Statement of Qualifications (SOQ) is Required
• Applicants must submit an SOQ no more than two pages in length, including name and Job Control number, numbering each page
• Applicants must include all Experience and Education relating to the Minimum Qualifications listed on the Classification Specification to demonstrate how they meet the Minimum Qualifications for the position
• Applicants must clearly indicate the Job Code #, Position Number and the Classification Title of this position in the application
• Applicants must clearly indicate the basis of their eligibility (list, transfer, reinstatement, etc.) in the application
• Applicants must not include full Social Security Number or LEAP information in documents

Benefits:

• Hybrid telework schedule, subject to change under EDD's telework policy
• Break areas
• Wellness/lactation rooms
• Coffee points
• A fitness center with private showers
• A Career Center for EDD Employees
• A micro market
• Building-wide WiFi
• An outdoor terrace
• Bike storage