Operations Associate
Job details
- Location
- Sacramento County, California
- Work type
- Hybrid
- Compensation
- $59,220 - $104,880/yr
- Posted
- 2 weeks ago
- Apply on
- calcareers.ca.gov
About this role
Job Description and Duties
Effective July 1, 2025 in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the status of the State budget. PLP 2025 requires each full-time employee in Bargaining Unit R01, and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by threee percent and will receive five PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes.
Under the direction of the Information Technology (IT) Supervisor I or II, the IT Associate demonstrates a high-level understanding of Client Services for Hardware and Equipment Imaging Setup and Operations to perform a wide variety of tasks requiring regular innovative problem-solving. In supporting a high-performing IT team, the associate provides coaching to users, promotes a positive and collaborative work culture, and encourages creativity. The role also involves upholding enterprise standards for hardware and software resources and making recommendations for management using the ITSM ticketing system and industry’s best practices. Additionally, the associate is expected to proactively support and implement departmental strategic initiatives by leveraging technology to drive organizational goals, advising on strategies, and mentoring staff to ensure the department’s vision is realized through effective technology solutions. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after-hours support of California Correctional Health Care Services (CCHCS) software application and systems may be required due to operational need.
This position is in the Information Technology Services Division, which deploys the information technology infrastructure and clinical information technology systems that enable the Department’s clinical staff to provide a constitutional level of access to care for our patients. Information technology support ensures California Correctional Health Care Services operates seamlessly, delivering consistent, cost-effective, reliable, accessible and secure services that support clinical and administrative programs; customers, including the patients, and business communities.
This advertisement is for an Information Technology Associate position(s) located at Headquarters in Elk Grove, Sacramento County. Please indicate the position number on your application: 042-035-1401-VAR.
Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
Please note: A Training and Development (T&D) assignment will not be considered at this time.
You will find additional information about the job in the Duty Statement.
Working Conditions
About the location – Headquarters, Elk Grove.
Located less than 30 minutes from Sacramento and Lodi, the progressive city of Elk Grove offers a great mix of newly developed housing, business projects, and recreational opportunities. You will enjoy working at our campus-style office complex with free parking, and perhaps even call Elk Grove home.
The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
Special Requirements
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 11/3/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). To be considered, applications must include an appropriate Statement of Qualifications following the instructions below. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements.For helpful guidance on writing an effective Statement Of Qualifications or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications.
Desirable Qualifications
Knowledge of: Principles, practices, and trends of IT administration, management, training and supportive staff services; MS Windows, MS Office Suite, Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL) and System Development Life Cycle (SDLC) best practices; Experience in information technology systems study and design, which shall have included responsibilities such as installing, evaluating, and maintaining desktop computer software in conjunction with information technology network systems; and PC and mobile desktop and Network system administration practices and standards, along with a comprehensive understanding of CCHCS business needs.
Ability to: Influence and motivate individuals and teams working toward mutual goals which have basic cooperative attitudes; multitask; meet critical deadlines; work independently and in a team environment; communicate effectively verbally and in writing within technical and non-technical staff and management; work outside normal business hours when required; prioritize work and execute on critical tasks in a timely manner; perform client restoration; support current backup technology to address hardware/software configuration, updates, enhancements and/or failures; maintain and update existing Hardware Device and Software installation/configuration in alignment with Business Requirement Deliverables and Detailed Design Deliverable documentation; maintain and update policies; and conduct device performance analysis to ensure system performance is maintained/increased as necessary.
Ability to: Analyze and troubleshoot IT hardware and software systems and components; work under pressure; prepare accurate and effective reports; coordinate the activities of technical personnel; balance concurrent assignments and complete assigned projects and tasks at a level commensurate with the position classification.
Benefits
Benefit information can be found on the California Department of Human Resources (CalHR) website, www.benefits.calhr.ca.gov/, and the CalPERS website, www.calpers.ca.gov.
Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the CalHR website at www.benefits.calhr.ca.gov/state-employees/retirement/.
Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at www.calhr.ca.gov/about-calhr/divisions-programs/personnel-management/merit-system-principles-an-overview/.
This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
When sending an email, include: job control JC-536015 and position 042-035-1401-VAR.
(000) -
[email protected]
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:CCHCS EEO Office
(000) -
[email protected]
ADDITIONAL INFORMATION
PRIORITY CONSIDERATION WILL BE GIVEN TO RE-EMPLOYMENT, DEPARTMENTAL RESTRICTION OF APPOINTMENT, STATE RESTRICTION OF APPOINTMENT, AND SURPLUS CANDIDATES.
All methods of appointment may be considered.
VAR and/or XXX in the position number indicates that multiple vacancies may exist for this classification.
Examination Information
To obtain list eligibility for the Information Technology Associate before applying for the position(s), you must first take and pass the Information Technology Associate examination.
State Application Checklist
To prepare for the State application process, please visit Work4CA: State Application Checklist.
Interview Checklist
To prepare for the interview process, please refer to the Work4CA: Interview Checklist.
STATEMENT OF QUALFICATIONS
APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ) WILL NOT BE CONSIDERED. NOTE: To be considered, applications must include an appropriate SOQ/SQ following the instructions below. Resumes, cover letters, and other materials will not be accepted in place of the required SOQ.
- Applicant must answer the questions listed below in numerical order.
- SOQ shall not exceed two (2) pages in length, single-spaced, 12-point Arial font, and be in justified paragraph format.
- The document shall be titled "Statement of Qualifications - (Your Full Name).”
- When completing the SOQ, please include all relevant experience, education, and training for the statement below.
Please explain your experience as it relates to the following questions below:
1. Describe your education, training, and/or work experience in information technology. Include specific technologies and systems you have worked with.
Please visit Work4CA: How to Write a Statement of Qualifications for helpful guidance on writing an effective SOQ.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.