Operations Business Analyst

Flagstar Bank is seeking an Operations Business Analyst to support operational efficiency, regulatory compliance, and strategic growth across banking processes and systems. The role analyzes workflows, gathers business requirements, supports testing and system implementations, develops functional specifications, and provides training for operational tools and systems.

What you'll do:

• Analyze end-to-end operational workflows and identify inefficiencies, bottlenecks and areas for improvement
• Collaborate with stakeholders to gather, document and validate business requirements
• Lead or support User Acceptance Testing (UAT) activities, including test planning, execution, and issue tracking
• Translate business needs into clear and actionable functional specifications, process flow, and use cases
• Liaise with IT and other departments to ensure successful implementation of new systems or processes
• Support the implementation of new systems, technologies, and processes, ensuring alignment with business goals and compliance standards
• Provide training for operational tools and systems
• Uses independent judgement and discretion to make decisions keeping risk mitigation and client impact in mind
• Performs special projects, and additional duties and responsibilities as required
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations
• Stay current on industry trends, regulatory changes, and emerging technologies in banking operations

What they're looking for:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: Less than 2 years as a Business Analyst within the banking or financial services industry, specifically in operational functions
• Strong knowledge of banking operations and supporting systems core banking platforms, digital banking, payments processing, etc
• Proficient in process mapping tools and methodologies (e.g., BPMN, Visio) and data analysis tools (Excel, SQL, BI platforms)
• Technical Aptitude -  Comfortable learning and navigating business applications, systems and tools
• Strong Written and Verbal Communication Skills – Ability to communicate effectively and lead meetings and projects when required
• Analytical Thinking -  Ability to assess problems, analyze data and draw logical conclusions to support decision-making and process improvements
• Time Management – Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast paced, changing environment
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience
• Physical demands (ADA): No unusual physical exertion is involved
• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent)

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program