Operations Data Analyst

Credit One Bank is a data-driven financial services company seeking an Operations Data Analyst I to support organizational growth and customer service standards. The role collects, analyzes, and visualizes data to optimize processes, improve operations systems, support strategic decision-making, and enhance the card member experience.

What you'll do:

• Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making
• Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes
• In collaboration with direct manager and peer analysts, conduct internal stakeholder research to support strategic and business planning
• Perform daily, weekly, and monthly reviews and analyses of current processes using department-defined operational metrics and reports
• Understand and communicate the financial and operational impact of changes to procedures or strategies
• Perform other duties as assigned

What they're looking for:

• 1-2 years of experience in research or analytics environment, including programming, data mining, analysis, and reporting
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Demonstrated knowledge of data processing and analysis tools such as Python, SQL, SAS, and Tableau
• Ability to work independently and with others
• Demonstrate company core values of excellence, ownership, collaboration, and integrity
• Bachelor's Degree or equivalent work experience
• Academic or professional experience using Python or SAS for data analysis and statistics, and Tableau for data visualization
• Excellent written and verbal communication skills
• Knowledge of credit card banking industry practices, regulations, and standards
• Understanding of standard business and customer service practices