Operations Expert

PHOENIX Retail, LLC operates the Express and Bonobos brands, focusing on modern and effortless style. The Retail Operations Expert will enhance the in-store shopping experience by managing merchandise flow and providing support to customers and associates.

What you'll do:

• Providing coaching and training for stockroom associates as needed
• Process shipping and receiving orders according to Express time and efficiency standards
• Replenish product as needed
• Process freight and sensor product
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor
• Coordinate product pricing and markdowns
• Provide check-out support to customers as needed
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction
• Share information on product, promotions, and loyalty programs
• Assist Sales Associates during onboarding and training
• Assist with product launches changes according to company SOP
• Assist customers as needed on the sales floor with locating product and/or online orders

What they're looking for:

• Education: High School or Equivalent
• Years of Experience 0 - 2 relevant job experience - minimum 6 months
• Meets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

Benefits:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Paid sick leave
• Public health emergency leave
• Participate in the 401(k) and Roth 401(k) with Company match
• Express merchandise discount
• Participate in our Learn & Earn incentive program