Operations Metrics and Reporting Analyst

AXA XL is seeking an Operations Metrics and Reporting Analyst to measure the performance of its Underwriting Operations department. The role maintains reporting tools, extracts insights to support decision-making, and collaborates with teams to develop data presentations.

What you'll do:

• Assist with maintenance of baseline reporting tools to measure the effectiveness of the Underwriting Operations team, including: team/individual performance scorecards, management reporting dashboards, staffing models and production reporting
• Extract and share relevant insights from reporting to support strategic and tactical decision-making by identifying opportunities for training, process / automation improvements, staffing or service adjustments
• Working closely with Operations leaders, Finance, Innovation Data & Analytics and other teams, assist with development of impactful data presentations (e.g., via Excel, BI, other dashboards)

What they're looking for:

• Experience leveraging large datasets, preferably in an insurance setting, with a proven ability to build Excel models and utilize BI tools
• Ability to collaborate cross-functionally to build and enhance data analysis tools
• Experience with commercial insurance operations and able to assist with development of metrics to measure the capacity and outputs of operational teams
• Outstanding presentation skills to assist leadership with strategic decision-making

Benefits:

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• AXA XL’s “Hearts in Action” programs, including the Matching Gifts program, Volunteering Leave, and the annual volunteering day – the Global Day of Giving.
• An enterprising retirement savings plan
• Health and wellness programs
• A wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.