Operations Reporting Analyst

Callaway Golf is a premium golf equipment, gear, and apparel company with global brands including Callaway Golf, Odyssey, TravisMathew, and OGIO. The Operations Reporting Analyst transforms data from SAP and non-SAP sources into business insights by designing and maintaining reports, dashboards, metrics, and operational analytics solutions. The role also supports reporting projects throughout their lifecycle, troubleshoots data issues, and collaborates with business intelligence, IT, management, and cross-functional stakeholders.

What you'll do:

• Transform data into information that can be utilized to make business decisions and actions. This includes acquiring data from multiple sources (SAP & Non-SAP), designing & creating reports/dashboards, fixing any reporting issues and working closely with Business Intelligence team
• Work cross-functionality and cross-branded to understand evolving business needs and requirements
• Represent Callaway Golf’s North American operations team to all levels of the company, including executive and international offices
• Ensure one version of the truth is present for business and operational status – business flow and metrics (quality, service, cost) – and demonstrate strong understanding of the underlying business context
• Design and build BI reports and dashboards using SAP Business Objects and Microsoft Power BI
• Think creatively to answer the secondary information/visibility questions in advance
• Create functional specs based on input from other business users
• Analyze and troubleshoot data mismatches between report output and SAP
• Support all phases of the project life cycle including analysis, design, development, testing, deployment and post-production support/maintenance
• Adhere to and enforce established standards and best practices to deliver stable, reliable and highly available solutions
• Decompose high level business needs into functional needs by understanding visibility challenges and determining data needs
• Work closely with the management to prioritize business needs and stay up to date with the goals of the organization

What they're looking for:

• Bachelor's degree (or foreign equivalent) in Computer Science, Information Technology, Business, Analytics, or related quantitative field plus 1 year of experience in the offered position or closely related occupation
• 1 year of experience in business or operational data analysis involving structured datasets and stakeholder-facing reporting deliverables
• 1 year of experience designing and developing reporting solutions using SAP BusinessObjects (Web Intelligence or Crystal Reports) and SQL
• Experience writing SQL queries, stored procedures, or data extraction logic to support reporting and dashboarding
• Experience working with relational databases and validating data accuracy across source systems
• Experience validating reporting outputs against source transactional systems
• Experience developing operational performance metrics, KPIs, or scorecards related to quality, service, cost, or productivity
• Experience collecting and documenting business reporting requirements and converting them into technical specifications
• Experience coordinating with IT and business stakeholders to support reporting tools, data access, and distribution
• Experience recommending improvements to reporting workflows, data processes, or information delivery
• Experience delivering multiple concurrent reporting or analytics workstreams with stakeholder coordination

Benefits:

• May work from home up to 2 days per week. Work from home permitted from within commuting distance of any company worksite.