Operations Specialist, Morning Shift

Lime is a global shared micromobility company focused on providing shared, affordable, and carbon-free transportation. The Operations Specialist will deploy and retrieve shared electric vehicles, support battery management and city partnerships, perform vehicle maintenance, monitor parking compliance, and assist customers and local communities.

What you'll do:

• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
• Maintain communication with the team including peers, shift lead, and manager
• Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
• Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed
• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
• Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
• Detect and report uncommon situations related to on the ground service and product
• Occasionally assist customers in field by providing support related to Lime vehicles
• Follow established safety procedures to ensure Lime riders are on the safest vehicles
• May operate a pallet jack or push cart on an as needed basis

What they're looking for:

• Must be at least 21 years of age with a valid in-state driver license and clean driving record
• Experience in a similar position with knowledge of the local geography
• Ability to understand and communicate in English at a level sufficient to follow safety procedures, read and complete required documentation, utilize mobile applications and tools, and communicate effectively with supervisors and team members
• Ability to drive large vans and work outdoors in all weather conditions
• Ability to lift up to 65lbs on a frequent basis required
• Knowledge of cell phone applications
• Ability to work various shifts including evenings and weekends
• Experience safely operating a pallet jack or push cart
• Strong problem-solving skills, with the ability to perform quick and efficient repairs
• Self-motivated and the ability to work independently with minimal supervision
• Strong organizational skills with the ability to manage daily tasks
• A safety-oriented mindset, capable of conducting rigorous quality checks

Benefits:

• A choice of medical, dental, and vision plans.
• Company-paid life and disability insurance.
• Company-funded mental health benefits.
• 401(k) plan with both pre-tax and Roth options.
• Access to a Health Savings Account (HSA) with a monthly company contribution.
• Paid parental leave for birthing and non-birthing parents.
• Fertility and family-forming benefits.
• Accrued vacation based on years of service.
• Paid leave.
• 10 company holidays.