Operations Strategist | 2027 Start

The Operations Strategist is responsible for driving operational excellence by identifying opportunities for improvement, developing data-driven recommendations, and implementing solutions that enhance business performance, efficiency, and effectiveness. This role operates with a high degree of autonomy and exercises independent judgment related to business operations, compliance risk, and process improvement.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

• Evaluate operational processes and independently identify inefficiencies, determining and implementing strategic improvements in partnership with cross functional leadership.
• Lead initiatives to reduce waste and drive cost savings, prioritizing discretion, approach and execution of solutions.
• Direct and conduct complex compliance investigations, determining root causes, accessing risk, and making recommendations that influence business decisions and corrective actions across Servicing.
• Develop and deliver training strategies and programs that address process gaps, improve team effectiveness and support business objectives.
• Foster a culture of accountability and partnership, influencing leaders and teams to adopt best practices that enhances both internal and external customer experiences.

Qualifications

• Bachelor’s degree in Business, Finance, Operations Management, Analytics, or related field required
• Advanced proficiency in MS Office (Outlook, Word, Excel, Power Point).
• Communicates clearly and concisely with cross-functional team members at all levels (verbal and written)
• Ability to lead cross functional teams to achieve a common goal
• Ability to self-identify problems and implement solutions through collaboration with leaders across the organization
• Ability to explain complex concepts in an easy-to-understand format
• Able to prioritize and efficiently manage multiple responsibilities
• Excellent analytical skills, strong sense of organization, and detail oriented
• Self-motivated and self-starter with a desire to learn and grow skillset

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

This position does not require travel.