Operations Support Analyst

Citi is hiring an Operations Support Analyst for its Public Sector Lockbox Operations team in Newark, Delaware. The role supports a 24/7 operation by managing employee access controls, inventory, operational reporting, compliance activities, vendor coordination, and administrative functions.

What you'll do:

• Initiate and maintain physical access controls
• Verify access control eligibility based on Treasury Folder clearance
• Create and activate access badges following strict client (US Government) security guidelines, managing all on-boarding responsibilities
• Provide appropriate level-based system and entry access within outlined client security guidelines
• Perform maintenance on all badging records (name changes, reissue and lost etc.)
• Perform maintenance on all system access records to account for increased job knowledge and rotational functional access (shared folder access, lock-down groups to meet restricted proxy requirements, etc.)
• Produce daily, weekly and monthly access control reports per compliance requirements
• Deactivate all access controls upon termination notification within strict client security guidelines
• Execute all termination requirements – badge destruction, removal of system and entry access, locker clearance, and provide termination notification to compliance manager per security guidelines - all within 24 hours of notification
• Maintain exemplary organization of access control documentation to ensure zero audit findings in frequent internal, external, and client audits on access controls
• Adhere to all client and internal controls for access control devices, reporting, and documentation
• Participate in side-by-side auditor process reviews, answering any questions as needed

What they're looking for:

• High School diploma or GED
• U.S. Citizenship or Permanent Residency (green card)
• Strong interpersonal skills and positive peer engagement experience in a diverse, team environment
• Consistently maintain a pro-active state of mind, with a proven system of follow-up and questioning to ensure procedures are followed according to strict client and Citi requirements
• Excellent problem-solving skills to promptly and effectively resolve ad-hoc inquiries throughout the day. Proven experience and willingness to own an issue and bring it to completion
• Must have strong attention to detail and solid time management skills
• Exceptional organizational skills
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Proficient in Windows and all Microsoft Office products, specifically PowerPoint, Excel and Word
• Excellent written and verbal communication skills across diverse audiences and levels
• BS/BA
• 1 – 3 years of relevant, administrative or office manager experience, in lockbox operations environment

Benefits:

• For eligible employees, discretionary and formulaic incentive and retention awards
• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid vacation
• Paid sick leave
• Paid holidays