OTS STATEWIDE OPERATIONS ANALYST (1-3) (Accounts Payable)

The State of Louisiana, through the Division of Administration/Office of Technology Services, provides technology and financial operations services for state agencies. The OTS Statewide Operations Analyst supports invoice portal operations, vendor invoice processing, financial analysis, contract oversight, procurement compliance, and statewide IT expenditure reporting.

What you'll do:

• Provides Tier I technical support for the OTS Invoice Portal by responding to portal help requests, invoice inquiries, user questions, and call center support calls related to system access, invoice submission, functionality, and workflow processing
• Performs technical troubleshooting of portal, invoice processing, and user access issues; analyzes reported system errors; and resolves or escalates incidents in accordance with established security and internal control standards
• Maintains and tracks user access documentation and approval records to support portal access governance and compliance with IT security requirements. Performs advanced financial and transactional support functions within the LaGov ECC and SRM modules, including the review, analysis, reconciliation, and processing of highly complex IT vendor invoices related to hardware, software licensing, maintenance agreements, subscription services, and professional services
• Reviews and reconciles vendor invoices and supporting documentation against purchase orders, contract terms, pricing structures, and cost allocation requirements to ensure accuracy and compliance prior to submission to DOA/OFSS for payment processing
• Serves as the primary technical liaison between internal IT operations staff, state agencies, DOA/OFSS financial personnel, and external technology vendors to support resolution of highly complex billing and purchase order discrepancies
• Interprets and applies Louisiana Procurement Laws, Rules and Regulations, IT Procurement Guidelines, and DOA procurement policies to support statutory and regulatory compliance throughout invoice validation and payment processes
• Conducts expenditure and revenue reconciliations prior to fiscal month-end close and prepares or coordinates journal entries to correct identified discrepancies within the LaGov ECC system
• Leads enterprise-level financial analytics and reporting for statewide IT expenditures, developing advanced forecasts and automated dashboards using the OTS Invoice Portal and ERP
• Provides executive-level financial briefings to the State CIO and Deputy CIO, including variance analysis, trend forecasting, and funding risk assessments
• Performs advanced contract lifecycle and financial oversight for all hardware, software, licensing, maintenance, and service agreements
• Conducts systematic reviews of active contracts, encumbrances, and payment activity to proactively identify upcoming expirations, funding deficiencies, unusual cost variances, and compliance risks
• Performs additional duties assigned by the State CIO or their designee

What they're looking for:

• Five years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR
• An associate's degree in information technology or accounting plus three years of experience in information technology or administrative services; OR
• A bachelor's degree plus three years of experience in information technology or administrative services; OR
• A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR
• A master's degree plus two years of experience in information technology or administrative services
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles

Benefits:

• Insurance Coverage
• Up to six weeks paid parental leave
• Paid holidays, including New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day
• Additional holidays may be proclaimed by the Governor
• State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
• Eligible state employees can participate in various retirement systems, based on the type of appointment and agency for which an employee works.