Overpayment Representative

Drive accuracy and make an impact behind the scenes by helping ensure insurance credit balances and refunds are resolved efficiently and correctly. TeamHealth is seeking a detail-oriented Overpayment Representative to join our revenue cycle team and support critical refund and credit balance processes.

What You'll Do

In this role, you'll review and resolve credit balances, process refunds, and research insurance payment activity while ensuring compliance with TeamHealth policies and quality standards. You'll work closely with insurance carriers and internal teams to help maintain accurate account records and timely resolutions.

Key Responsibilities

• Review and process insurance and credit balance refunds in accordance with company policies
• Research and resolve unidentified balances and overpayments
• Review government and insurance-related reports and take appropriate action to resolve outstanding credits
• Communicate with insurance carriers by phone or written correspondence to obtain payment, retraction, offset, or refund information
• Submit secondary insurance claims and post denials as needed to support refund resolution
• Process daily insurance refund requests and other assigned account activities
• Utilize ETM and related systems to perform payor research and overprovision account reviews
• Identify and escalate trends, issues, or concerns to leadership
• Maintain accuracy, productivity, and quality standards while managing assigned work

What Makes You Successful

• Strong attention to detail and commitment to accuracy
• Excellent organizational and problem-solving skills
• Ability to analyze insurance payment information and explanations of benefits (EOBs)
• Effective verbal and written communication skills
• Ability to prioritize work independently in a fast-paced environment

You Bring

• High school diploma or equivalent
• Accurate 10-key data entry skills
• Knowledge of IDX posting processes
• Ability to read and interpret insurance explanations of benefits (EOBs)
• Medical billing experience preferred
• Experience working with insurance payors, refunds, or credit balance resolution preferred

Why TeamHealth

At TeamHealth, you'll join a culture built around collaboration, innovation, and purpose. TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together.
TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025.

We continue to grow across the U.S. from our clinicians to corporate employees.

Join Us!

If you're a detail-oriented professional who enjoys researching account discrepancies, working with insurance carriers, and contributing to accurate financial operations, we'd love to hear from you. Join TeamHealth and help support the processes that enable exceptional patient care nationwide.

What We Offer

• Opportunities for career growth and professional development
• An inclusive culture where everyone feels valued, respected, and empowered to belong
• Comprehensive medical, dental, and vision coverage beginning the first of the month following 30 days of employment
• 401(k) plan with discretionary company match for eligible employees
• Generous paid time off to support work-life balance for eligible employees
• Eight paid company holidays each year
• Company-provided equipment for eligible remote positions