Patient Accounts Spec I

Position Summary At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Summary: The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facility's billing system, and pursuing follow-up efforts on aged accounts. Responsibilities Essential Functions: Determine patient's ability to pay and seek additional assistance either through optional payment plans or uncompensated care. Resolves bill holds by correcting issues that prevent a claim from being billed. Receives, documents, and responds to all patient correspondence in a prompt and courteous manner. Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission. Communicates with payers and/or patients to resolve anticipated issues. Answers inquiries received via telephone and other correspondence for patients/guarantors, insurance carriers, and departments as needed. Responsible for account follow-up for all assigned accounts. Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers. Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: Participates in departmental meetings. Performs other duties as assigned. Qualifications Education/Training High school diploma or GED required. Must complete Orlando Health team member development within 6 months of hire date. Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint). Experience Minimum of one (1) year experience in revenue cycle.