Patient Care Advocate

Opportunities available for a Front Desk/ Medical Records!

Joining our team means you will be part of a group dedicated to providing the best and highest quality of patient care and excellent customer service. We take pride in making a difference in the lives of our patients and their families.

In addition to our competitive pay, we also offer:

• 17 PTO Days
• 11 paid Holidays
• 1 Floating Holiday
• United Healthcare for our health, dental, and vison plans
• 401k
• Company paid Life Insurance
• An engaging work environment
• Growth opportunities plus so much more!

What do we need from you?

• Customer Service experience
• Enthusiastic and positive attitude

About the Role:
Our Front Desk/Medical Records team members are the first point of contact for our patients and play a key role in delivering a seamless and positive experience. This position supports both front office operations and medical records management while ensuring accuracy, efficiency, and confidentiality.

Key Responsibilities:

• Greet and assist patients and visitors with professionalism and care
• Answer and route calls, schedule appointments, and confirm visits
• Perform patient check-in/check-out and collect co-payments
• Verify and update patient demographics and insurance information
• Maintain, scan, and upload medical records in EHR systems
• Handle documentation, messages, and general clerical tasks
• Ensure compliance with HIPAA and organizational standards

Qualifications & Skills:

• High school diploma or equivalent
• Experience in a healthcare or clerical setting preferred
• Basic knowledge of Microsoft Office and EHR systems
• Strong communication, organization, and multitasking skills
• Bilingual (English/Spanish)