Patient Financial Counselor

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Per-Diem Patient Financial Counselor.

WORK SCHEDULE

• Per-Diem

• Variable Shift

POSITION HIGHLIGHTS

• This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period

• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance

• Refer uninsured patients for Medicaid/Financial eligibility screening

• Prepare estimates of fees upon request from Patient Care Consultants

• Review payment options with patients

PRIMARY JOB RESPONSIBILITIES

• Interview patients and determine appropriate insurance opportunities

• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D

• Manage and resolve a high volume of phone inquiries and referrals

• Manage all aspects of UW Medicine’s Financial Assistance application process

• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools

• Document progress of each case in Epic notes

• Prepare price estimates and collect payments

• Demonstrate knowledge and understanding of patient privacy rights

• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form

• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only

• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities

• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine

• Perform other related duties as required

REQUIREMENTS

• High school diploma or GED certificate

• One year of experience in a medical office setting

• An equivalent combination of education and experience may substitute for stated requirements

ABOUT HARBORVIEW MEDICAL CENTER

Harborview Medical Center is the region’s only Level I Trauma and verified burn center. It is a comprehensive healthcare facility owned by King County and operated by UW Medicine, dedicated to specialized care for a broad spectrum of patients from throughout the Pacific Northwest—especially the most vulnerable residents of King County.

Harborview provides exceptional care in areas such as emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health, and substance abuse care.

Harborview employees are deeply committed to the community and the important role the institution plays throughout the Northwest region. Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$22.28 hourly

Pay Range Maximum:

$31.86 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Shift:

Alternate Work Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.