Patient Service Representative II

Position located within the Pediatric Physical Therapy department

What You Will Do
 

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities
 

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

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Job Details
Primary Location: United States-Ohio-Westlake
Work Locations: 902 Westpoint Parkway, Suite 320, Westlake, 44145
Job: Administrative Support
Organization: Rainbow_Babies_&_Childrens_Hospitals_UHC
Schedule: Full-time
Employee Status: Regular
Shift: Days
Job Type: Standard
Job Level: Entry Level
Travel: No
Remote Work: No
Job Posting: Oct 7, 2026, 4:05:22 PM