Patient Services Coordinator III - Brain & Spine Surgery

What We Offer:

Novant Health Brain & Spine Surgery is seeking full-time Patient Services Coordinator IIIs to support their Huntersville & Randolph locations!

 

Work Schedule: Monday-Thursday 8am-5pm, Friday 8am-12pm, one Friday from 8:00am-5:00pm every 6 weeks

 

The Brain & Spine Surgery Clinic is seeking two Patient Services Coordinator III professionals to join the team. One position will primarily support our Randolph location, while the other will be based at our Huntersville location, with the opportunity to provide coverage and support at additional locations as needed.

 

The team is looking for adaptable, customer-focused individuals who thrive in a fast-paced environment and are excited to support patients within a unique and specialized area of healthcare. Strong organizational skills, attention to detail, and the ability to manage multiple priorities will be key to success in these roles.

 

The Patient Services Coord III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

 

When you join Novant Health as a Patient Services Coord III, you will be able to: 

• Build your skills and experience in a specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

What You'll Do:

• Greet patients, provide exceptional customer service, and assist with overall patient needs and inquiries.
• Complete patient registration accurately, maintain registration work queues, and verify required patient information.
• Answer incoming phone calls, triage requests to the appropriate department or location, and facilitate effective office communication.
• Monitor daily schedules, assist with appointment-related needs, and support efficient office operations.
• Complete medical forms, maintain administrative documentation, and perform other duties as assigned.