Patient Services Coordinator IV

Work Schedule: FT Monday - Friday, 8 am - 5 pm, no weekends or holidays.
Location: 1814 New Hanover Medical Park Dr, Wilmington, NC 28401

Department: Urology Clinic

Novant Health Ortho & Sports Medicine Jetton is hiring a Full- Time Patient Services Coordinator IV. The PSC IV is responsible for processing referrals, answer phones, check-in/out  and performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.