Patient Services Coordinator IV - Cancer Gyn Oncology Clinic

What We Offer:

Novant Health Cancer Institute is seeking a Patient Services Coordinator IV to join our dedicated team of healthcare professionals committed to delivering remarkable patient experiences.

In this role, you will play a key part in supporting patient access and care coordination by processing referrals for at least 50% of your workload and/or serving as a resource for practice operations through functions such as EPIC support, Dimensions super-user responsibilities, and management of miscellaneous work queues.

Referral experience is preferred.

At Novant Health, we believe that quality care begins with quality service. Our team members are empowered to make a meaningful impact every day while working in a collaborative and supportive environment.

 

What we offer

• Benefits begin on day one of employment.
• Competitive benefits package
• Career growth and advancement opportunities
• Clinical and non-clinical career pathways
• Tuition reimbursement
• Approved employer for the Public Service Loan Forgiveness (PSLF) Program

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

What You'll Do:

Financial & Insurance Support

• Verify insurance eligibility, authorizations, and referrals as required.
• Collect copays, deductibles, and outstanding balances according to organizational policy

Customer Service & Communication

• Provide exceptional customer service to patients, families, and visitors.
• Address patient inquiries and concerns professionally and escalate issues when appropriate.
• Collaborate with clinical and administrative team members to support coordinated patient care.