Patient Services Representative

UPMC Specialty Care Gastroenterology Associates is seeking a Patient Services Representative to join our team in York, PA. This role is ideal for someone who enjoys both patient-facing interactions and administrative responsibilities in a fast-paced specialty practice. The Patient Services Representative plays an important role in creating a positive patient experience while supporting scheduling, registration, and call center operations.

Location:

UPMC Specialty Care Gastroenterology Associates
2690 Southfield Drive, Suite A
York, PA 17403

Schedule:

• Monday through Friday
• 8:00 a.m. to 4:30 p.m.
• Registration shifts: 7:15 a.m. to 3:45 p.m.
• No evenings
• No weekends
• No holidays

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.
• Schedule appointments and procedures through the call center.
• Perform face-to-face procedure scheduling with patients.
• Complete patient registration activities.
• Work recall lists and departmental work queues.
• Perform other duties as assigned.