Patient Services Representative

%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:941.898px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionInt-container%22%3E%3Coj-label class=%22block__field-label oj-label oj-component oj-complete%22 style=%22color:rgb(132, 132, 132);display:block;font-size:0.929rem;font-weight:normal;margin-bottom:0.25em;overflow-wrap:break-word;word-break:break-word;%22 data-bind=%22attr: {for: %24data.name + %27-value%27, style : %24data.labelStyle }%22 for=%22descriptionInt-value%22 id=%22ui-id-116%22%3E%3Cdiv class=%22oj-label-group%22 style=%22display:inline-block;vertical-align:bottom;%22%3E%3Clabel class=%22oj-component-initnode%22 data-oj-internal=%22%22 id=%22ui-id-116|label%22 for=%22descriptionInt-value%22%3E%3Cspan style=%22color:rgb(0, 0, 0);font-family:%26quot;helvetica neue%26quot;, arial, verdana, sans-serif;font-size:0.929rem;font-style:normal;font-weight:bold;text-decoration:none;%22 data-bind=%22html: %24component.getLabel(%24data)%22%3EDescription - Internal%3C/span%3E%3C/label%3E%3C/div%3E%3C/oj-label%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionInt-value%22 formfieldid=%22descriptionInt%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EJoin our team at UPMC Mercy as a Full-Time Patient Services Representative. In this role, you will work 40 hours a week. Shifts will be anywhere from 5:45am-5:15pm, Monday-Friday.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient%27s demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representatives display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cul style=%22margin:0in 0px 12px;padding:revert;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EProvide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECollect copayments and any other applicable patient payments at the point of service.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EConfirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect patient to resources to schedule for ancillary services at checkout.%26nbsp;%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EHelp patients navigate the healthcare system by providing clear and understandable instructions.%26nbsp;%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EProvide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EUnderstand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ERegister patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAssist patients in education of financial responsibility and connect them to advocacy resources as needed%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.%26nbsp;%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAppropriately distribute / triage phone calls to other areas and / or clinical providers.%26nbsp;%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAssist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPerforms other duties as assigned.%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:941.898px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22qualificationInt-container%22%3E%3Coj-label class=%22block__field-label oj-label oj-component oj-complete%22 style=%22color:rgb(132, 132, 132);display:block;font-size:0.929rem;font-weight:normal;margin-bottom:0.25em;overflow-wrap:break-word;word-break:break-word;%22 data-bind=%22attr: {for: %24data.name + %27-value%27, style : %24data.labelStyle }%22 for=%22qualificationInt-value%22 id=%22ui-id-117%22%3E%3Cdiv class=%22oj-label-group%22 style=%22display:inline-block;vertical-align:bottom;%22%3E%3Clabel class=%22oj-component-initnode%22 data-oj-internal=%22%22 id=%22ui-id-117|label%22 for=%22qualificationInt-value%22%3E%3Cspan style=%22color:rgb(0, 0, 0);font-family:%26quot;helvetica neue%26quot;, arial, verdana, sans-serif;font-size:0.929rem;font-style:normal;font-weight:bold;text-decoration:none;%22 data-bind=%22html: %24component.getLabel(%24data)%22%3EQualifications - Internal%3C/span%3E%3C/label%3E%3C/div%3E%3C/oj-label%3E%3C/div%3E%3C/div%3E

• Completion of high school graduate or equivalent is required. 
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. 
• Two years of experience in a medical / billing / fiscal or customer service function is preferred. 
• Knowledge of medical terminology is preferred. 
• Prior experience with Medipac, Epic, or other health records systems is preferred.
  
  Licensure, Certifications, and Clearances:
• ACT 34
  
  UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Pittsburgh
Work Locations: Mercy Hospital, 1400 Locust Street, 15219
Business Unit: Corporate Finance
Schedule: Regular, Full-Time
Shift: Day Job
Union: No
Salary Range: 19.60, 30.25