Patient Services Representative - Obstetric Gyn Specialists

%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EJoin our team of Life Changers!%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EUPMC is hiring a %3Cstrong%3Efull-time Patient Service Representative%3C/strong%3E to support our small but growing %3Cstrong%3EObstetric Gyn Specialists%3C/strong%3E team/office in %3Cstrong%3EHarrisburg%3C/strong%3E.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EShift/Hours: %3C/strong%3EMonday through Friday from 7:30am-4:00pm - No holidays or weekends!%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3E25% travel may be required%3C/strong%3E to other locations to assist if needed.%3Ci%3E *Manager will discuss further details during interview%3C/i%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3ERoom for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!%3C/p%3E%3Cdiv style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Segoe UI%26quot;;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:20px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cstrong%3EPurpose:%3C/strong%3E%3Cbr%3EThe Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.%3Cbr%3E%26nbsp;%3C/p%3E%3Cdiv style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Segoe UI%26quot;;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:20px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3C/p%3E%3C/div%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22line-height:1.25;%22%3EProvide a warm greeting for all patients.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3ECollect copayments and any other applicable patient payments at the point of service.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EConfirm and/or update patient registration information at checkout and schedule follow-up appointments.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EProvides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EUnderstands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EPromote MyUPMC patient portal and assist patients in registration when applicable%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E*Performs in accordance with system-wide competencies/behaviors%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E*Performs other duties as assigned.%3C/li%3E%3C/ul%3E%3C/div%3E

• Completion of high school graduate or equivalent is required. 
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. 
• Two years of experience in a medical / billing / fiscal or customer service function is preferred. 
• Knowledge of medical terminology is preferred. 
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Harrisburg
Work Locations: 100 South Second Street, 17101
Business Unit: UPMC Pinnacle Medical Services - Specialty
Schedule: Regular, Full-Time
Shift: Day Job, Monday-Friday, 7:30am-4:30pm
Travel: Yes, 25 % of the Time
Union: No
Salary Range: 19.41, 29.15