People Operations Administrator

Macmillan Learning is hiring a People Operations Administrator to support employee experience and People team operations. The role manages HR administration, onboarding and offboarding, employee records, inquiries, and accurate transactions across the employee lifecycle.

What you'll do:

• Prepare and send approved offer letters and new-hire paperwork, track completion, and support I-9 and E-Verify processes
• Coordinate orientation logistics, welcome communications, equipment setups, and system access for new team members
• Process employee changes in our HRIS, including title, manager, location, and status updates, as well as timekeeping and PTO corrections
• Maintain accurate employee records, electronic personnel files, and organizational information, running standard reports as requested
• Monitor and respond to routine policy and process inquiries in the People Team shared inbox, routing complex compensation, benefits, leave, payroll, and employee relations matters to appropriate specialists
• Support offboarding activities and coordinate necessary handoffs to IT, Payroll, Benefits, and Shared Services
• Support contractor onboarding, changes, and offboarding activities
• Complete employment verification requests in a timely manner
• Assist with recurring People & Culture programs, maintain process documentation, and support workflow testing and improvement initiatives

What they're looking for:

• 1+ years of experience in HR, administrative support, or employee services
• Strong attention to detail and accuracy when handling high-volume, time-sensitive work
• Excellent written and verbal communication and interpersonal skills
• Ability to handle sensitive and confidential information with discretion
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to learn policies, systems, and procedures quickly
• Proficiency with Google Workspace and Microsoft Office applications
• Experience using HRIS platforms such as Rippling, UKG Pro, or BambooHR
• Familiarity with I-9 and E-Verify compliance processing
• Basic knowledge of employment laws
• Experience supporting a hybrid or dispersed workforce
• Associate's or Bachelor's degree, or equivalent practical experience

Benefits:

• Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire.
• Health benefits coverage for domestic partners (same-sex and opposite-sex) of active employees; may require additional documentation.
• Company bonus plan
• Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA+Employer Contribution, vision insurance, and dental insurance
• Contributions to your 401(k) retirement account through Fidelity (US)
• Paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
• Employee Assistance Program
• Education Assistance Program
• Commuter Assistance (for those in qualified circumstances)
• 100% employer-paid life and AD&D insurance