People Operations Associate

Zeta Charter Schools is dedicated to providing high academic achievement and social-emotional development for students. They are seeking a People Operations Associate to manage high-volume workflows, support onboarding processes, and enhance employee experiences.

What you'll do:

• Collaborate with a team of fast-paced, goal-driven strategists who constantly improve systems to provide a superior employee lifecycle experience
• Coordinate key onboarding processes for all new hires, including tracking required steps, communicating deadlines, preparing materials, and supporting virtual and in-person onboarding experiences
• Serve as a responsive, customer-service-oriented point of contact for teammates, providing clear guidance and helping them navigate People Operations processes
• Respond to questions and requests submitted through tickets, calls, and other communication channels, using established resources and templates while seeking additional context when needed
• Partner with Talent, Schooling, Operations, Finance, Advisory, and school-based teams to support staff and ensure the consistent implementation of People Operations policies and procedures
• Manage partnerships with external vendors and service providers to ensure high-quality support aligned to organizational standards
• Identify opportunities to improve employee communications, resources, and processes based on recurring questions and stakeholder feedback
• Maintain metrics and tracking tools that help the team monitor progress, identify gaps, and refine processes
• Wear multiple hats as part of a lean scale-up team, supporting the work of others and taking on new projects and tasks as needed in relentless pursuit of Zeta’s mission

What they're looking for:

• Bachelor's Degree
• At least 1-3 years of work experience
• Proven record of managing detailed, high-volume workflows
• Ability to keep multiple priorities moving forward at once in a fast-paced environment
• Highly organized
• Systems-minded
• Service-oriented
• Strong processes for tracking work
• Ability to follow through and ensure that nothing falls through the cracks
• Proactively seek out answers and solutions
• Comfortable learning and adapting to new processes and systems
• Experience managing a high volume of detailed work

Benefits:

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings
• Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it’s up to you!)
• Live therapy sessions through Talkspace, and a free Headspace subscription
• MacBook Air, and specified monthly reimbursement for use of mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats
• Books for professional development
• Clear pathway to professional growth