People Operations Coordinator

Arc Institute is hiring a People Operations Coordinator to support employees throughout the employee lifecycle and serve as a key contact for the People Operations team. The role owns onboarding and offboarding, supports payroll, benefits, and immigration operations, and helps deliver people programs.

What you'll do:

• Be the first point of contact for employees and managers on benefits, payroll, systems, and programs, including requests through the People Nexus ticketing system and the People Ops alias
• Be a welcoming front door to Arc and own new hire onboarding, from preboarding and paperwork (including I-9 review) through day-of hosting and swag, working with IT, Scientific Operations, and Facilities on badges, equipment, and off cycle starts
• Own offboarding, including exit notices to Facilities, IT, and Accounting, last-day confirmation letters, and equipment return tracking
• Maintain accurate employee records in our HRIS and related systems, and audit data with the People Operations team
• Work with our Payroll and Benefits partners to manage benefits enrollment and changes in status, and support payroll operations, including non-exempt payroll prep and training tracking
• Support immigration casework, including verification of employment (VOE) requests, E-Verify notices, and coordination with outside counsel
• Support our program leaders in running people programs with scheduling, materials, and logistics

What they're looking for:

• You value providing great service experiences and strive to understand the needs of the people you're supporting
• You are highly detail oriented and eager to build new skills related to AI, data and project management
• You enjoy working closely with colleagues and look for the best in others
• You stay calm when schedules shift (start dates move, paperwork changes) and keep people informed without being asked
• 1+ year of experience as a coordinator or supporting people operations and/or human resources
• Detail oriented, you're able to consistently complete work with a high degree of accuracy
• Strong communicator, you're able to synthesize relevant information and effectively communicate in both written and verbal formats
• Comfortable with new technology and open to AI innovation and efficiency to improve your work
• Service minded, you're oriented towards creating a positive experience for the people you're working with and supporting
• Well organized, you have a system for staying organized and are always looking for ways to improve
• Adaptive, you are open to change and adapting the way you work based on evolving needs
• Focused on growth, you're eager to learn from experience and take an active role in your development

Benefits:

• Eligible to receive an annual discretionary bonus, with the amount dependent on individual and institute performance factors.
• Eligible to participate in the Institute’s Compound Cash Grant Program (the “CCGP”), which offers multi-year cash grants providing a fixed dollar amount paid out in semi-annual installments to reward employees for staying and contributing to the Institute.