People Operations Coordinator

Conviva is the first and best place to understand and optimize digital customer experiences. The People Operations Coordinator supports both full-cycle recruiting and core People Operations functions, assisting with applicant tracking, interview coordination, and candidate experience while also supporting onboarding and HRIS data integrity.

What you'll do:

• Support recruiting efforts including scheduling interviews, coordinating candidate travel, reserving conference rooms, and preparing offer letters
• Create an exceptional candidate experience
• Maintain data integrity in the Applicant Tracking and HR Systems and produce ad hoc reports
• Post and maintain job postings across the website and job boards
• Manage and track recruiting campaigns (email, social, etc.)
• Process background checks
• Support new hire onboarding, including account setup requests, first-day logistics, and onboarding paperwork
• Maintain accurate employee records in the HRIS, including status changes and org chart updates
• Serve as a first point of contact for routine employee questions, escalating as needed
• Assist with compliance tasks such as ISO 270001 and SOC-2 processes and audits

What they're looking for:

• Bachelor's or Master's degree, or equivalent field-related experience
• 0-1 year of relevant experience (internships, co-ops, or campus involvement in recruiting/HR welcome)
• Naturally curious about AI tools, always exploring new ones to work faster and more accurately, without be told to
• Resourceful: finds a path forward when the obvious one is blocked, rather than waiting for instructions
• Keen attention to detail, with strong organizational skills across calendars and competing deadlines
• Proficiency with Google Workspace
• Strong written and oral communication skills
• Ability to handle confidential information with sound judgment and discretion
• A track record of going deeper than required in something, driven by your own curiosity rather than a requirement
• Comfortable naming problems early rather than staying quiet to avoid friction
• Views knowledge sharing as part of the job, not an afterthought once your part is done
• Familiarity with an Applicant Tracking System (Greenhouse preferred) is a plus, not required