People Operations Coordinator

MHK develops technology for health plans and pharmacy benefit managers. The People Operations Coordinator supports employees across the employee lifecycle, including HR systems and transactions, payroll, benefits, onboarding, leave, compliance, and People programs.

What you'll do:

• Employee support and People systems: Answer routine questions about policies, processes, benefits, and HR systems; route escalations appropriately; support the ATS, benefits platforms, and other People tools; document common processes; and meet service standards for accuracy and responsiveness
• HRIS and employee transactions: Assist in processing employee and contingent labor transactions in Oracle HCM, including hires, changes, transfers, and terminations. Maintain accurate People system records; support data checks, reports, audits, and corrections; and follow confidentiality and retention requirements
• Payroll and PTO administration: Coordinate accurate payroll inputs, review changes, and resolve routine discrepancies with Payroll and employees. Answer PTO balance questions, set up new-hire accrual rules, and contact system support regarding balance issues
• Benefits administration: Assist in benefits administration, qualifying life events, and annual benefits enrollment. Answer routine questions, route complex issues, send monthly vendor reports, and submit downloaded invoices to Finance
• Onboarding and offboarding coordination: Coordinate orientation schedules, materials, forms, access requests, and completion tracking. Prepare and retain hire and separation documents, complete records and checklists, escalate missing or unusual items, and partner with the People Business Partner on onboarding
• Leave and accommodation support: Provide leave and accommodation forms and process information; track deadlines and records; coordinate with employees, managers, vendors, and the People Business Partner; enter paid leave in payroll; and promptly escalate sensitive or urgent matters
• Immigration and compliance support: Coordinate immigration case documents and status tracking with employees, immigration counsel, and the VP of People. Provide requested reports and records to the third-party AAP/EEO administrator. Do not make sponsorship or legal determinations
• People programs and operational support: Create and manage employee surveys; support engagement surveys, communications, and People projects; maintain calendars, directory and organization-chart updates, procedures, request tracking, and deadlines; and flag data errors or process improvements
• Exit interviews and recognition programs: Schedule in-person or remote exit interviews and survey follow-up, summarize themes, and share findings with the People Business Partner and VP of People to determine whether further data gathering is warranted. Coordinate recognition program transactions, surveys, award or reward procurement, and impact tracking
• Additional administrative and office-related tasks as assigned

What they're looking for:

• 1–2 years of experience in HR administration, with hands-on responsibility for maintaining employee records and supporting payroll, benefits, leave administration, and employment documentation
• Strong attention to detail, accuracy, dependability, and follow-through, with sound handling of confidential information
• Clear written and verbal communication and a service-oriented approach to employee questions
• Comfortable learning HR systems and using Microsoft Office, especially Excel, Outlook, Word, and Teams
• Ability to organize recurring deadlines, track multiple requests, follow established procedures, and seek guidance when needed
• Professional and service-oriented, with the ability to build trust, communicate effectively, and support employees as internal customers
• Employee processes and records
• Payroll and PTO support
• Benefits administration support
• Employee leave and accommodations
• Engagement surveys
• Immigration support

Benefits:

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment
• Exercise/Health Club reimbursement opportunity
• Monthly dependent care reimbursement opportunity
• Short Term and Long-Term disability
• Basic Term Life and AD&D Insurance
• Generous Paid Time Off and Holiday Schedule