People Operations Coordinator (External)

Optro is an AI-powered GRC Intelligence Platform company that helps enterprises transform risk into opportunity. The People Operations Coordinator will own and execute tier 1 people operations processes, manage HR Service Desk tickets and HR inbox requests, maintain documentation and employee resources, and use AI and automation to improve operational efficiency and employee experience.

What you'll do:

• Serve as process lead for tier 1 processes, including but not limited to: + I-9 verifications + Employee verifications and letters + Elevated background checks + Domestic and international relocation + Working abroad requests + International business travel requests + Workday processing (one-time payments, corrections, employee changes, etc.)
• Manage HR Service Desk tickets, including prioritizing, responding to, and resolving tickets with a high level of empathy and a superior level of service for Optro employees
• Manage the HR inbox, including responding to external requests, directing email communications to the appropriate person, etc
• Ensure process documentation is up to date as current processes evolve
• Maintain employee resources and People Team enablement; proactively identify opportunities to enhance existing content or create new content as needs arise
• Identify ways to increase operational efficiency through system automation and AI. Proactively research, test, and implement AI workflows to reduce administrative tasks
• Help drive the team towards employee self-service without compromising experience
• Contribute to key People Operations special projects such as new program rollouts, new system implementation, systems integration, etc

What they're looking for:

• • Min 1 year of experience as a People Ops, Recruiting Coordinator, or related experience
• • Hands-on experience using AI tools to increase productivity. High curiosity to learn and explore new systems and experience with AI capabilities in thoughtful and creative ways (Google Gemini, ChatGPT, Claude, etc.)
• • Strong organizational skills with the ability to effectively prioritize tasks
• • Excellent attention to detail with an emphasis on accurate employee data
• • Strong communication skills, both written and verbal, with the ability to interact professionally with employees at all levels of the organization
• • High level of empathy with a focus on a strong level of service for employees
• • Able to closely follow detailed processes while also exercising strong problem solving skills when new, unfamiliar requests arise
• • Able to exercise solid judgement and identify the appropriate time to escalate issues
• • Tech-savvy and skilled with learning new systems. Prior experience with our systems is not required (Ashby, Workday, JIRA), but the ideal candidate picks things up quickly and demonstrates curiosity in exploring our tools and their capabilities
• • Familiarity with Workday and experience executing a range of business processes (nice to have but not required)

Benefits:

• Fully remote position that can be based in the US or Canada
• For US employees: LYBL (Live Your Best Life) benefit of $200 per month for anything that enhances your life
• For US employees: comprehensive employee health coverage
• For US employees: 401(k) with company match
• For US employees: competitive compensation and bonus program
• For US employees: flexible vacation for exempt employees and accrued vacation for non-exempt employees
• For US employees: time off for your birthday and volunteering
• For US employees: employee resource groups
• For US employees: opportunities for team and company-wide get-togethers
• For US employees: parental leave