People Operations Generalist

Kooth is a digital mental health company focused on creating accessible, personalized behavioral health care for young people. The People Operations Generalist supports day-to-day People Operations by coordinating onboarding and offboarding, administering benefits and leave, maintaining accurate employee records, supporting compliance, and improving employee processes.

What you'll do:

• Partner with the Talent team to coordinate a smooth transition from offer acceptance through onboarding, ensuring accurate information and timely communication
• Coordinate pre-employment requirements, including background checks, employment eligibility verification, and required documentation, in line with established processes
• Facilitate new hire orientation and work with managers and key stakeholders to tailor onboarding to each colleague’s role and needs
• Assign and track onboarding and other required training through our HRIS (Rippling) and LMS (Litmos) platforms, following up to ensure completion by established deadlines
• Administer employee benefits, including enrollments, qualifying life event changes, records, and open enrollment activities
• Work with benefits carriers, providers, and the People team to resolve questions and issues, providing clear, timely support to colleagues
• Monitor benefits information in the HRIS, troubleshoot discrepancies, and coordinate updates to maintain accurate records
• Coordinate leave administration, ensuring requests, documentation, and HRIS updates are processed accurately and on time
• Support payroll-related inquiries and employee changes, partnering with the appropriate teams to resolve issues
• Maintain complete, accurate employee records in the HRIS and designated document systems, protecting confidential information
• Process employee changes and keep trackers, documentation, and workflows up to date
• Coordinate offboarding activities, including exit interviews, employee communications, and records updates; support termination meetings alongside the appropriate People team member

What they're looking for:

• Strong organization, attention to detail, and sound judgment
• An approachable, responsive communication style
• At least 1–3 years of experience in an HR support or generalist role, with exposure to onboarding, employee records, benefits, and day-to-day HR administration
• Hands-on experience administering employee benefits and supporting employees with benefits questions
• Working knowledge of federal, state, and local employment laws, including equal employment opportunity requirements
• Experience using an HRIS to maintain employee data, process changes, and support onboarding and benefits workflows
• Comfort using Microsoft Office and Google Workspace, particularly spreadsheets, documents, and shared files
• Strong written and verbal communication skills, with the ability to explain processes clearly and respond with care
• Excellent organization and attention to detail, with the ability to manage competing priorities and meet deadlines
• Sound judgment and discretion when handling confidential information, along with the ability to recognize when an issue needs additional guidance
• A collaborative, service-minded approach and a willingness to take ownership, solve problems, and continue developing your HR knowledge
• Experience supporting employees across multiple states

Benefits:

• Employee equity program
• Excellent Medical, Dental, and Vision Coverage
• 401(K) Retirement Plan with company match
• Generous Paid Time Off
• Remote-first flexibility and work-from-home support
• Paid parental leave
• Learning & development opportunities
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)