Performance and Strategy Analyst

The Metropolitan Transportation Authority operates a large public transportation network serving the New York metropolitan region. The Performance and Strategy Analyst Level I supports Consolidated Pensions by developing performance frameworks, dashboards, and reports, coordinating technology enhancements, analyzing processes, and advancing data-driven operational improvements.

What you'll do:

• Develops and maintains performance measurement frameworks (Key Performance Indicators and Objectives and Key Results) to monitor operational efficiency and strategic progress, ensuring leadership has actionable insights for decision-making
• Leads the creation and continuous improvement of the Operations Playbook by documenting core pension processes and workflows to standardize practices and support organizational modernization
• Coordinates and tracks strategic technology enhancements, including targeted PeopleSoft improvements such as end-to-end workflow for pension inceptions, to expand automation and improve the member experience
• Designs and produces monthly and quarterly performance dashboards and reports to provide transparency on operational outcomes and progress toward strategic objectives
• Supports organizational decision-making by developing and managing a lightweight, repeatable decision framework that accelerates approvals and ensures decisions are data‑driven and documented for accountability
• Conducts process mapping and analysis to identify bottlenecks and recommend improvements that reduce cycle times, enhance accuracy, and strengthen compliance
• Prepares benchmarking readiness materials, including cost‑per‑member and service‑level metrics, to position the organization for participation in CEM global pension benchmarking and other industry best‑practice comparisons
• Facilitates and supports team workshops focused on agile practices, trust‑building, and integration planning to foster a culture of continuous improvement and collaboration
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable

What they're looking for:

• Knowledge of data analysis concepts, performance measurement practices, and basic process‑improvement methodologies, with the ability to apply these skills to public pension operations
• Working knowledge of pension plan member data or other public‑sector benefits data, including understanding data structures, data quality considerations, and operational workflows
• Skill in analyzing operational data related to public pension administration, such as benefit processing timelines, member transactions, and service‑delivery metrics
• Proficiency with Power BI, including the ability to build dashboards, create visualizations, and connect to enterprise data sources such as PeopleSoft
• Ability to interpret complex operational information and translate it into clear dashboards, reports, and recommendations that support decision-making
• Strong analytical, critical‑thinking, and problem‑solving skills, with the ability to identify inefficiencies and propose solutions
• Ability to learn and apply new concepts related to public pension operations, external benchmarking, performance frameworks (KPIs/OKRs), and modernization practices
• Strong communication and collaboration skills, including the ability to work across teams, gather requirements, and present findings to leadership
• Ability to work independently, manage competing priorities, and pursue assigned analysis or improvement initiatives with minimal supervision
• Curiosity, initiative, and the willingness to develop deeper subject‑matter expertise in pension operations over time
• Bachelor's Degree in Arts/Sciences (BA/BS)
• Minimum 1 year of experience

Benefits:

• This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.