Job details
- Location
- New Britain, Connecticut
- Work type
- Onsite
- Compensation
- $41,600 - $52,000/yr
- Posted
- Sep 15, 2026
- Apply on
- app.idealtraits.com
About this role
Job Overview
Are you organized, personable, and someone who enjoys being the person everyone can count on? We’re looking for an Administrative Assistant to join a busy insurance agency and help keep the office running smoothly.
This is a high-paced, customer-facing position where no two days are exactly the same. You’ll be one of the first faces our customers see and will play an important role in creating a welcoming, professional experience for every client who walks through the door or calls the office.
Polish-speaking preferred for the nature of this role.
Salary Range: $20.00 - $25.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Requirements
What We're Looking For
- Friendly, professional, and customer-focused
- Highly organized and able to manage multiple priorities
- Comfortable working in a fast-paced environment
- Strong communication and interpersonal skills
- Detail-oriented, dependable, and proactive
- Comfortable answering phones and interacting with customers throughout the day
- Proficient with computers and able to learn new systems quickly
- A positive attitude and willingness to jump in wherever help is needed
- Polish-speaking preferred
- Previous insurance or office experience is a plus, but not required
Responsibilities
What You’ll Do
- Greet customers and visitors with a friendly, professional attitude
- Answer incoming phone calls and direct customers to the appropriate team member
- Assist customers with general questions and requests
- Schedule appointments and help manage the agency calendar
- Enter and update customer information accurately in agency systems
- Process paperwork, scan documents, and maintain organized files
- Assist insurance agents with administrative and customer service tasks
- Follow up with customers and help ensure requests are handled promptly
- Communicate with clients by phone, email, and in person
- Help keep the office organized and running efficiently
- Support the team with additional administrative projects as needed