PPU Cashier Supervisor

ABOUT OATH:

The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding more than 250,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION:

OATH’s Clerk’s Office is seeking a Principal Administrative Associate to work under the direction of the Penalty Processing Unit Manager to supervise the Cashier Unit. Specific responsibilities will include, but are not limited to, the following:
- Answer customer questions regarding account status, acceptable forms of payment and other related issues
- Process checks, money orders, and credit/debit card payments received from respondents at the Cashier Windows
- Enter updated summonses and fees into automated system
- Handle large amounts of money and reconcile payments with all transaction receipts at the end of each shift
- Assist in all aspects of processing cases efficiently and perform other related clerical duties
- Record and reconcile daily lockbox receipts
- Review, confirm and ensure all documentation is complete and accurate
- Prepare monthly reports and ensure tracking logs are maintained
- Ensure all functions the unit are completed within the prescribed time frames and documentation is scanned and filed
- Research and respond to inquiries in a timely manner
- Process and review spreadsheets for high volume respondents to ensure payment are applied correctly
- Assist with training staff and implementing policies and procedures
- Respond to public inquiries and requests via telephone, e/mail, and in person.

Special Note:
Only candidates who are currently serving as a permanent Principal Administrative Associate with the City of New York or who have taken the exam and are reachable on the certificate list should apply.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

- Proficiency in Outlook, Microsoft Word, & Adobe, with knowledge in Excel - Office experience as well as demonstrable background dealing with members of the public. - Excellent oral and written communication skills. - History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.