PR & Marketing Coordinator

Four Seasons is a luxury hospitality company seeking a PR & Marketing Coordinator for the Beverly Wilshire hotel. The role provides administrative support to public relations, sales, and marketing leadership while coordinating communications, collateral, websites, guest requests, reports, and sales and marketing initiatives.

What you'll do:

• Provide Sales and Marketing Administrative Assistant support as necessary, including but not limited to PowerPoint presentations, photo requests, printing of collateral, contract turnovers, merging contracts, menu printing, site inspection forms, write welcome letters, etc
• Assist with the design and/or coordination of Hotel signage, email blasts, and collateral that increase awareness and positive perception of the hotel
• Update Four Seasons proprietary websites, as well as third party websites, ensuring alignment with the Hotel’s positioning and business objectives and creative storytelling
• Conduct thorough grammatical reviews of collateral, signage, menus, and other guest-facing materials to ensure they are accurate and aligned with the highest standards of luxury hospitality
• Utilize Revinate, TripAdvisor and like-tools to track reviews, organize hotel responses, and posts
• Assist with video and photo shoots at the hotel
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using Microsoft Word, Golden Sales & Catering and Outlook
• Field incoming inquiries and distributing to proper recipients
• Correspond via email and telephone with clients regarding individual reservations or group requests
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance
• Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, Month End presentations, social media reports, etc) on a timely basis

What they're looking for:

• A solid working knowledge of all MS systems: Word, PowerPoint, Excel and Publisher are required
• Applicants must also have a high attention to detail and the ability to multi-task in a fast-paced environment and is a collaborative team player
• U.S. work authorization is required for this position
• Basic knowledge of hotel operations
• Strong communications (telephone and in person)
• Fluent and professional communication both written and verbal
• Works well under pressure, multitasking, and team player
• Extreme attention to detail in all areas, organizational skills, and thinks strategically
• Ability to touch type 50+ WPM and comprehensive computer skills
• Working knowledge of Opera is strongly preferred
• Previous hotel experience preferred
• College education preferred

Benefits:

• Have access to a robust benefit plan
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have the opportunity to engage in diverse and challenging work
• Be recognized for excellence