President - United Ground Express

Key Responsibilities:

Directly responsible for United Ground Express (UGE), a wholly owned subsidiary of United Airlines. Oversight of corporate infrastructure, operational strategies, and financial governance. Since 2015, UGE has grown to over 64 locations across the United States and to more than 7,000 employees. UGE delivers top-tier service providing customer service, station operations, ramp, baggage handling and cargo service for United and other airlines.

Hub Services

·         Oversight for managing the Passenger Assistance team at airport locations and delivering United’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality, and compliance standards established by United Ground Express, United Airlines, and any regulatory authorities.

·         Agents will perform a variety of duties within the airport, including wheelchair service, curbside check-in, baggage assistance, security duties, queue line assistance, etc.

Operations

• Directional Oversight to Stations, Operations Safety & Security, Performance Standards & Goals Vendor Relations – Contracts, Government & Regulatory Interface
• Responsible for fueling, cargo and airport ground handling operations, including the leaders and teams above and below the wing as required, at UGE contracted stations.

Labor

• Responsible for contract negotiations with IAM
• Develops and maintains relationships with union leaders.
• Consults with United LR service level agreement on grievances, investigations, and discipline.
• Provides leadership and direction to UGE leadership.

Finance

• Direct oversight with Finance team in developing and leading departmental financial strategy, ensuring the accurate booking of financial data and for the creation of accurate budgets and forecasts to allow for informed decision making and accurate external financial guidance.
• Supports UGE Finance leadership through financial analysis to support decision making and labor negotiations optimizing the financial performance of the company.
• Ensures that UGE is following internal policies and procedures established by the corporate governance authorities.
• Oversees procurement of new and existing contracts and awards for UGE

Human Resources

• HR Policies and Procedures
• Compensation
• Benefits
• Performance Management
• Employee Relations & Field Support
• Recognition Programs
• Management & Administrative Recruiting
• Front line Recruiting
• Ethics & Compliance
• Affirmative Action Plans

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent experience
• 12+ years of relative professional experience
• 7 years in a managerial role with 8 years Operational Experience with major or regional air carrier, or ground handler
• Financial Acumen
• Interpersonal relationship skills
• Strong leadership skills include solid communication, visionary mindset, and ability to motivate and lead others.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

 

Job Details
to $: The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards., You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
Job: Airport Management & Administrative
Primary Location: United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower
Organization: 19 United Ground Services
Schedule: Full-time
Employee Status: Regular
Job Posting: Jul 29, 2026, 6:45:45 AM
Unposting Date: Ongoing