Principal Site Reliability Engineer

• Escalation points for junior site reliability engineers during complex or high-impact incidents.
• Manage and execute complex manual Change Management tickets, by working closely with the service teams to ensure safety and minimal disruption to services.
• Support the on-boarding of new services and tools, ensuring they are operationally ready and properly integrated.
• Provide mentorship and training to SREs, helping build team capability and confidence.
• Create and maintain clear, useful documentation for operational processes and system support.
• Identify areas of manual work and drive automation to reduce toil and improve efficiency. 
• Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead
• Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions.
• Complete change requests to enable new functionality and maintain realm compliance
• Ensure timely resolution of incidents, service requests, and change requests
• Collaborate with global service and engineering teams
• Define and drive change management, continuous integration, and deployment best practices
• Help create and maintain real-world production architectures, scalability, and system design
• Use a methodical approach to troubleshoot, large, complex, interconnected systems

We also use…

• Linux and Unix operating systems
• Docker, Kubernetes, and Terraform
• Scripting languages such as Bash, shells, Perl, or Python
• Citizenship/location requirements - i.e. US Citizenship,  U.S. Citizenship and possess and maintain TS/SCI w/Poly security clearance, reside in Austin, TX or Reston, VA
• Technology related bachelor’s degree and/or equivalent work experience
• A desire to learn and keep up with modern technologies
• Proficient with writing services/task automation in any modern development language (e.g. Python, Bash, Ruby, Perl, JavaScript, or Java)
• Familiarity with core protocols and OSI model (DNS, DHCP, HTTP, TCP/IP)
• Deep knowledge of Linux or Unix OS internals and host-based networking
• Familiarity with configuration management solutions such as Chef, Puppet, etc
• Experience with devising, managing, and extending monitoring solutions for large scale environments.
• Knowledge of cloud computing concepts
• Experience working in a mission-critical environment (Operations, Technical Support, NOC etc) 
• Proficient with communication skills (writing, organization, learning exchange)
• Experience executing tasks under change management procedures
• Experience resolving auto-cut and manual alarms following runbooks
• A focus on customer satisfaction
• Specific experience working with deployment of AI infrastructure to include clustered GPUs, LLM deployment and maintenance, and understanding of model integration for customer solutions

1. Certifications in VMware or other hypervisors will stand out

2. Certifications in Cisco (e.g. CCNA, CCNP) will stand out

3. Certifications in CISSP or other security related will stand out

4. Certifications in Oracle Databases or RAC will stand out

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.