PRN Patient Flow Command Center Supervisor

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Patient Flow Command Center (PFCC) Supervisor is accountable for the systemwide centralized coordination of patient admissions, transfers, and bed assignment across Harris Health. The PFCC Supervisor is a leadership role that will administrative, operational, human resource, and patient safety management in the patient flow command center off-shifts and holidays. This supervisor works closely with hospital leadership and Hospital Supervisors and serves as the system administrative resource on assigned shifts. The PFCC Supervisor oversees the seamless coordination of patient transfers, bed placement, and system throughput processes. Duties include: oversight of EMTALA compliance, oversight of all decisions related to system patient flow, escalates barriers to resolution as needed, and monitors system-wide adoption of patient placement workflows and process improvements to enhance operational efficiency and ensure smooth care transitions. This role collaborates with operational leadership within Harris Health and external facilities to enhance patient flow and achieve optimal outcomes. The Supervisor serves as a clinical resource, educator, and subject matter expert, providing coaching and fostering ongoing professional development to ensure staff are equipped to address patient flow challenges effectively. The PFCC Supervisor has the authority to: Make decisions regarding system patient placement and operational continuity, address performance management, including staff coaching and performance evaluations, and resolve conflicts and lead service recovery to support exceptional patient care and staff engagement. This role provides oversight to ensure that care delivery, quality management, and staff utilization patterns are congruent with Harris Health System policies, guidelines, and standards. The PFCC Supervisor maintains open communication with Pavilion leadership and other disciplines concerning operations and actual or potential problems; engaging Executive Administrative and departmental leadership as needed, to assure appropriate communication regarding Pavilion operations. As a member of the hospital's leadership team, this supervisor establishes a setting that supports professional practice and empowers staff to provide safe, effective, compassionate, and efficient care in collaboration with all health care disciplines. The PFCC Supervisor ensures compliance with standards established by professional organizations; national, state, and local regulatory agencies; and institutional policies and procedures. The PFCC Supervisor is accountable for operations that uphold high standards of integrity and ethical behavior.

Degrees:
Bachelor of Nursing Degree from an accredited School of Nursing with a Bachelors degree in Nursing or related field.
Master's Degree in Nursing or related field. Holds at least one (1) of the following in Nursing: Masters, or Doctoral degree. Preferred

Licenses & Certifications:
Certificate Applicable professional certification in administration or relevant clinical specialty certification is to be completed within two (2) years, if not held at the time of appointment.
Other certificates as required by unit/service.
Basic Life Support from approved American Heart Association (AHA) or American Red Cross (ARC) Program
Registered Nurse Current RN license or valid permit to practice professional nursing in Texas

Work Experience:
Five (5) Years Work Experience clinical experience, transfer center, care management, hospital operations

Management Experience:
Three (3) Years of Management Experience management/leadership experience

Communication Skills:
Above Average Verbal Communication (Heavy Public Contact)

Knowledge/Skills/Abilities:
Analytical Abilities
Medical Terminology Knowledge

Work Schedule:
Flexible
Holidays
Weekends

Other Requirements:
Personal Computer

Harris Health's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs.  Harris Health's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability.  Applicants may request any reasonable accommodation(s) to participate in the application process.

Management