Problem Resolution Specimen Technician

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures 
• May be responsible for calling clients to obtain resolution of problems 
• Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution 
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.) 
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels  
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care 
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability 
• Responsible for correctly entering TIQs/TNPs  
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens  
• Identifies and escalates trending problems to department management as appropriate. 
• Working knowledge of MS Office 
• Perform all other job duties as assigned 

Required Work Experience:  

Internal candidates will need a minimum of one year in Specimen Tech III/related role. 

Preferred Work Experience:  

• Minimum of 3 years Lab experience preferably in a production environment 
• Laboratory experience with strong Specimen Processing background preferred. 
• Medical background preferred which includes medical terminology applicable to a clinical laboratory. 

Physical and Mental Requirements:  

• Must meet productivity and quality standards of the department 
• Must be able to handle multiple tasks and work in a fast-paced environment 
• Works in a biohazard environment, practicing good safety habits 
• Able to sit or stand for long periods 

Skills:  

• Must have strong written and verbal communication skills  
• Communicates effectively with all levels of internal and external staff 
• Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills 
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures 
• Fosters a team-oriented work environment.  
• Knowledge of medical and laboratory terminology preferred 
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to 
• PC skills including the ability to run reports & use to manage workflow; real-time thru-put 

Education

• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.