Product Analyst - Application Development

## About the Role This analyst is embedded with a software development team, supporting a product area alongside a senior analyst or lead. You write the stories, help keep the board current, test what ships, and build toward owning a product area end to end. World Wide Technology’s ATC Development team builds and supports the platforms our business runs on: public-facing web applications, internal business tools, mobile applications, and enterprise learning and lab environments. Our analysts sit between the business and the developers. They write the stories, help own the board, contribute to stakeholder conversations, test the releases, and answer for the outcome. ## Responsibilities: - Build trust with the stakeholder group, dev team, QA, and UX designers. - Be the advocate for the customer. - Turn requirements into well-defined stories with clear acceptance criteria and participate actively in grooming with your team. - Know your board — what is in flight, what is next — and keep it current. - Participate/lead stakeholder meetings and working sessions and take ownership of smaller sessions. - Test features and releases, including production validation on release days. Expect roughly 10–15% of your week in testing. - Pull product usage and metrics to support the decisions stakeholders are making. - Triage and resolve ServiceNow tickets for your product areas with urgency and a customer service mindset. - Maintain clear documentation every release — processes, enhancements, and system changes. - Support root cause analysis of production issues and pitch in on release days. - Flag gaps and surface opportunities you notice — you don't need to wait to be asked. - Use AI tools as part of your workflow and work in Agile throughout. - Support a product area, building toward owning it end to end. ## Qualifications - 2+ years as a business analyst, product analyst, or similar role supporting software development. Experience in operations, reporting, or financial analysis roles does not substitute. - You have written user stories with acceptance criteria and participated in grooming with a development team. - You have gathered and documented requirements from stakeholders, with support from a senior analyst or lead when the ask was ambiguous. - You have tested features before release and validated fixes or enhancements in production. - You have pulled or built a report or dashboard that someone else used to make a decision. - Comfortable working across web applications, mobile apps, backend APIs, and SQL — enough to trace an issue and know when to escalate. - Exposure to testing, QA, or root cause analysis of production issues. - Excellent written and verbal communication; comfortable presenting your work to stakeholders.