Product Analyst I - Automation

RF-SMART is a company dedicated to transforming customers' lives through innovative supply chain software solutions. The Product Analyst I – Automation role involves collaborating with teams to analyze business challenges, document requirements, and create training resources for the Automation product suite.

What you'll do:

• Research and analyze customer needs, market trends, and product signals to surface insights that inform product decisions and keep the Automation roadmap grounded in real-world challenges
• Partner with stakeholders across product, engineering, and services to understand requirements and help translate them into clear, actionable documentation the team can build from
• Support the documentation of product requirements as user stories and acceptance criteria, giving development teams the context and clarity they need to execute effectively
• Own product documentation and training assets — including LMS content, presentations, and reference guides — so internal and external teams can learn, support, and represent Automation capabilities with confidence
• Design and deliver training curriculum for Sales, Services, Support, and Solution Consultants that builds real fluency in what Automation products do and how they solve customer problems
• Perform functional QA testing on newly developed features to verify they meet intended objectives before reaching customers
• Grow into the internal subject matter expert on RF-SMART's Automation product suite as your knowledge deepens, supporting internal stakeholders and contributing to pre-sales conversations

What they're looking for:

• Strong technical aptitude — you're naturally drawn to understanding how things work and you don't wait to be shown before you start figuring it out
• A problem-solving mindset — you can take a business challenge and think through what a workable software solution might look like, even without a complete picture
• Foundational knowledge in software development — whether through coursework, a bootcamp, personal projects, or on-the-job experience
• Genuine curiosity about AI tools and a habit of actually using them to work smarter — not just awareness that they exist
• Strong written and verbal communication skills — you can write clearly for different audiences and explain a technical concept in plain language
• A self-starter attitude — you take ownership of your work, follow through, and don't need someone looking over your shoulder to stay on track
• Willingness to travel to customer sites during implementation phases as needed (up to 10%)
• Experience or coursework in a Business Analyst or technical consulting-adjacent role — even in an internship or academic setting
• Familiarity with ERP systems — NetSuite, Oracle Cloud, Microsoft Dynamics, or JD Edwards — even at a foundational level
• Working knowledge of warehouse operations: how goods move through a facility from receiving to shipping — putaway, picking, packing, inventory management, or replenishment
• Exposure to automation technologies such as Autonomous Mobile Robots (AMRs), Automated Storage and Retrieval Systems (AS/RS), conveyor systems, or other material handling equipment
• Basic programming literacy in C#, JavaScript, or SQL — enough to read code, write a simple query, or follow a technical discussion