Product Associate, Consumer Receivables & Digital Channels -Healthcare Payments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Product Associate in Healthcare Payments, you will support product development, contribute to innovative solutions, and collaborate with cross-functional teams to ensure the success of payment products.

What you'll do:

• Collects and analyzes metrics on product performance to inform decision-making around payment card devices, card and eCheck processing, and merchant funding
• Supports the development of our product strategy and roadmap for payment solutions - including payment terminals, transaction processing, and digital payment channels
• Contributes to solution discovery through collaboration with cross-functional teams (engineering, design, controls, sales, operations) to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Assists with competitive analysis, vendor evaluation, and market research related to payment technology and healthcare payment trends
• Supports backlog grooming, sprint planning, and coordination with engineering teams through the software development lifecycle (SDLC)

What they're looking for:

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle including discovery, requirements definition, and delivery
• Emerging ability to analyze data and translate findings into actionable product insights
• Strong written and verbal communication skills with ability to collaborate across technical and business teams
• Experience in payments industry (card processing, merchant acquiring, payment terminals, or payment gateways)
• Working knowledge of healthcare revenue cycle and/or healthcare payments
• Understanding of PCI Compliance, EMV, and payment security standards
• Experience with Jira, Confluence, or similar product management tooling

Benefits:

• Competitive total rewards package including base salary determined based on the role, experience, skill set and location
• May receive commission-based pay and/or discretionary incentive compensation (cash and/or forfeitable equity) awarded in recognition of individual achievements and contributions
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Range of benefits and programs to meet employee needs (based on eligibility)