Product Associate, Virtual Training Center

MxD is a nonprofit organization focused on enhancing U.S. manufacturing competitiveness through digital innovation and workforce development. The Product Associate will support the MxD Learn Virtual Training Center by managing product operations, coordinating with stakeholders, and ensuring a high-quality learning experience.

What you'll do:

• Support execution of the MxD Learn VTC product roadmap by managing day-to-day product operations and administrative activities
• Coordinate with internal teams, vendors, content providers, and stakeholders to support product initiatives and learning programs
• Configure, publish, and maintain digital courses, microsites, and virtual learning resources in the VTC
• Manage enrollments, user accounts, permissions, course settings, content updates, and course listing
• Administer system integrations and APIs to support system functionality
• Monitor LMS performance, troubleshoot issues, and coordinate with vendors or internal teams as needed
• Provide technical support, in conjunction with IT, to learners and internal stakeholders
• Conduct quality assurance (QA) reviews of courses and MxD Learn VTC functionality
• Maintain standard operating procedures (SOPs), technical documentation, and QA checklists
• Develop reports on learner participation, progress, completion, and assessment outcomes
• Support onboarding and coordination of content providers and strategic partners
• Collaborate with Strategic Communications team to promote MxD Learn offerings

What they're looking for:

• High School diploma or GED
• Proficiency with MS Office
• Strong interpersonal, collaborative and communication skills
• Excellent analytical and problem-solving skills
• Ability and desire to work in a fast-paced, ambiguous environment
• Must be available to work onsite at least 1 to 2 days per week
• Associate's or Bachelor's degree in Business, Education, Information Technology, or commensurate experience in related field
• 1 to 2 years of related experience in supporting a learning management system or similar digital learning platform
• Experience administering an LMS platform, such as Absorb
• Experience working in a research, engineering, product development, and/or manufacturing environment

Benefits:

• Flexible work arrangements and unlimited paid time-off programs are just a few of the exceptional benefits MxD provides its employees.
• MxD recognizes the importance of providing flexibility for employees to balance work responsibilities with personal obligations and commitments. Specific feasibility of Flexible Work Arrangements is determined by specific roles and supervisors.
• Once employed, employees can request reasonable accommodations to perform their job duties. This may include adjustments to workstations, flexible scheduling, or other modifications.