Product Builder

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring! We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice. We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays. ## The Role The Product Builder on the Supply Service Group owns assigned worker-side systems that keep Flexers informed, supported, and working. This role lives in Braze integrations and related supply-side messaging systems (including Sense where relevant): you identify and prioritize what to build, design the experience, and write the code. The work spans lifecycle messaging that keeps Flexers engaged and worker-app transactional communications (AI calls, push, in-app, SMS, and email) that confirm a shift, flag a change or cancellation, chase a missing document, or confirm attendance. All of it has to be accurate, on time, and trusted. ## What you’ll be doing - Own day-to-day Braze integration work: frame the problem, design the flow, ship the change, and follow up after launch. - Own worker-app transactional communications Flexers depend on, including shift confirmations, changes and cancellations, reminders, document chases, and pay notifications. - Build fluency in worker messaging, service workflows, and how Braze fits the Flexer experience. - Ship end-to-end with Engineering, CRM, and Operations; the deliverable is production code. - Use AI tools to go from idea to production quickly: prototype the flow, then implement and ship it. - Conduct in-depth discovery: shadow Operations and CRM, pull data, form hypotheses, and suggest small, high-leverage improvements. - Contribute improvement ideas to the Braze and messaging roadmap based on discovery, rollout learnings, and Ops/CRM feedback. - Connect work to outcomes by understanding how messaging reliability and engagement affect Flexer experience and supply performance metrics. - Protect quality after launch: monitor rollouts, triage issues, and help the team meet quality expectations, including privacy/security, resilience, and compliance constraints for worker messaging. - Collaborate cleanly: communicate clearly, take feedback well, escalate trade-offs early, and help the pod win. ## What you’ll need - Experience building and shipping software, such as an app, integration, internal tool, or side project (including student work). Product, CRM, or operations experience is useful. - Evidence you have built, configured, or shipped something real, such as a CRM journey, automation, integration, internal tool, or side project. - You use AI coding tools (Cursor, Claude Code, Codex, or similar) to go from idea to prototype to production code, and can walk through how you used them to design, build, debug, and ship. - Ability to implement against APIs, events, and CRM platforms. - Strong written communication and a customer-centric mindset. - Bias for learning fast and finishing what you start. - Exceptional interpersonal skills to collaborate with internal and external stakeholders at all levels. - High level of technical acumen and proficiency in learning and utilizing new software and technologies quickly. - High level of analytical and critical thinking skills. - Strong organizational and time management skills to manage multiple priorities and conflicting deadlines with minimal direct supervision. - Highly proficient with Microsoft Office / Google Workspace software suite. - Highly proficient in tools that enable real-time collaboration with a globally distributed workforce, such as Miro, Monday, Salesforce, Google Meet, Zoom, and Slack. - A commitment to driving the Indeed Flex mission: to help people get jobs, instantly. ## Nice-to-Haves - A computer science background, or an equivalent self-taught foundation, with comfort reasoning about code, data, and systems. - Hands-on experience with Braze, Sense, Customer.io, Iterable, Twilio, or similar messaging platforms. - Exposure to marketplaces, staffing, HR tech, or high-volume service operations. - Customer support or service background, especially close to workers or consumers. - A short demo or write-up of something you built: the problem, what you built, and what changed.